Privacy Policy
Who we are
Bool’s Bicycles operates the website: https://boolsbicycles.co.uk
If you have any questions about this policy or your data, you can contact us at:
Email: sales@boolsbicycles.co.uk
Phone: 0117 939 2746
What personal data we collect and why we collect it
Contact forms
When you contact us via our website, phone, or email, we may collect your name, email address, phone number, and any information you include in your message.
We use this information solely to respond to your enquiry and provide customer support. We do not use your details for marketing unless you have explicitly opted in.
Legal basis: Legitimate interest (responding to enquiries) or consent (where applicable).
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymised string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar privacy policy is available here: https://automattic.com/privacy/
. After approval, your profile picture may be visible publicly alongside your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS), as visitors may be able to extract this information.
Cookies
We use cookies to improve your experience on our website.
If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These last for one year.
Login cookies last for two days, or two weeks if “Remember Me” is selected.
Screen preference cookies last for one year.
Temporary cookies may be used to check if your browser accepts cookies.
You can control or disable cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies.
Embedded content from other websites
Pages on this site may include embedded content (e.g. videos). Embedded content behaves the same as if you visited the external site directly.
These websites may collect data about you, use cookies, and track your interaction with that content.
Analytics
We may use analytics tools (such as Google Analytics) to understand how visitors use our website. This helps us improve our site and services.
These tools collect anonymised information such as pages visited, time spent on the site, and general location data. Where required, analytics cookies are only used with your consent.
Who we share your data with
We do not sell your personal data. However, we may share data with trusted third parties where necessary, including:
Website hosting providers
Email and communication providers
Analytics services (e.g. Google Analytics)
Spam detection services
These providers only process data on our behalf and are required to keep it secure.
How long we retain your data
Contact enquiries: retained only as long as necessary to respond and for basic record-keeping
Comments: retained indefinitely to allow follow-up comments
User accounts (if applicable): retained until the account is deleted
What rights you have over your data
Under UK data protection law, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict how we process your data
To exercise any of these rights, please contact us at sales@boolsbicycles.co.uk
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Some third-party services we use may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data, including secure hosting, software updates, and restricted access to data.
Data breach procedures
In the event of a data breach, we will investigate and take appropriate action. Where required, we will notify affected individuals and relevant authorities in line with UK data protection laws.
Changes to this policy
We may update this policy from time to time. Please check this page periodically for updates.